Program Manager Welcome Kit

welcome colorful

These resources have been curated to help you as a State Partnership Program Manager navigate and be successful in your position. The intended audience is new staff, but seasoned EMSC State Partnership Program staff may benefit, too!

These and additional resources can also be found throughout the State Partnership Program Resources webpage.

Page last updated January 11, 2024.

Recommended documents and information that are important for you to know when you first start in your position as an EMSC State Partnership program manager.

Resources to review

Actions to take
  • Subscribe to receive the EMSC Pulse (monthly EMSC newsletter)
  • Find and review your Program’s most recent:
    • Grant application (help you identify what projects were planned for the grant period)
    • Non-Compete Continuation (NCC) & Performance Reports (will help complete to picture on progress made on grant activities)
      Note: all these items can be found in HRSA’s Electronic Handbook (EHB)—contact your HRSA Project Officer if you need help accessing.
  • Get to know your EMSC State Partnership Advisory Committee
    • What is the meeting recurrence
    • Review past agendas and minutes
    • Are there current or ongoing action items/tasks
    • Is the committee part of the state/territory EMS advisory council or autonomous
  • Connect with your FAN representative
    • What are their interests/passions?
    • What EMSC-related projects they are working on?
    • In some Programs, your FAN representative has been a consistent participant in the Program and can provide you a lot of insight and history

(approximately 3 months into your job)

After getting a global understanding of the State Partnership Program and your role from the items listed above, these are the next group of documents and information for you to review.

Resources to review

Actions to take
  • Explore state/territory rules, regulations, policies as they pertain to your EMSC program
  • Learn about some of EMSC’s flagship initiatives:
    • Pediatric Readiness (ensuring that every EMS agency and emergency department has the pediatric-specific champions, competencies, policies, equipment, and other resources needed to provide high-quality emergency care for children)
    • Quality Improvement (QI) Collaboratives
      Program managers are encouraged to participate in the EIIC's QI collaboratives which bring together stakeholders from various healthcare departments, hospitals, or organizations for a fixed period of time to address improvements in emergency care for children.
    • Pediatric Emergency and Advocacy Kits (PEAKs)
      PEAKs are collections of best practice educational resources designed to empower providers across the disciplines, as well as families, advocates, and other stakeholders, to deliver the highest quality of care and support to children in emergency settings.

(approximately 6 months into your job)

This last grouping of resources will help guide your work once your feel you have time to review more items.

Resources to review
  • EDC TechTalks (calendar for future calls and past recordings)
    The purpose of TechTalks is to improve EMSC through technology. This 30-minute training is held on the fourth Thursday of the month at 12PM MST. EMSC Program managers learn about data processes, free and open-source software, reporting strategies, EMSC communications, and more.
  • EIIC Editorial Style Guide
    Guidelines that could help you in Program messaging and terminology
  • Grantee Database
    Find contact information for fellow EMSC grantees as well as resources created by state programs.
  • How can your partners help you? infographic

Actions to take
  • Determine where your EMSC program is situated within your state/territory health system (under what program(s), hierarchy, authority)?
    Knowing where your Program is located will help you better understand how to move Program objectives forward.
  • Discover which EMSC Region you are in