High Quality Care

The value a telehealth service brings to a patient or community is dependent on the likelihood of achieving desired health outcomes. The shift in modality to telehealth should not compromise patient care. Efforts need to be in place to measure and ensure effectiveness, efficiency, equity, patient-centeredness, safety, and timeliness of the service provided.

Considerations:

Target Unmet Clinical Need
Quality metrics (specific to target population(s))
Integration of Family-Centered Care
Clinician Satisfaction
Integration of Safety Measures
Patient/Clinician Interface
Health Equity

Audience

ED Clinicians 10
EMS Clinicians 6
EMSC Grantees 10
Policymakers 10

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Practice Guideline 9

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Module

Telehealth Questionnaire for Care Delivery

An online questionnaire designed to reveal areas of opportunity for potentially aligning your practice or organization's telehealth use with patient-centered care and help NCQA shape future assessment frameworks of patient-centered telehealth capabilities and support market-driven solutions for telehealth quality by learning more about your use of telehealth to deliver clinical care.

Open Resource

What care setting do you primarily work in?

EMS or fire-rescue agency

Emergency department

Trauma center

Other clinical setting

I do not work in a clinical setting

Which EMS agency or hospital do you currently work for? (May select up to three)

If your agency or hospital is not listed above, please specify

Please make sure you have searched for your agency or department's full, official name above before adding it.

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EIIC Mission

To optimize outcomes for children across the emergency care continuum by leveraging quality improvement science and multidisciplinary, multisystem collaboration. Learn more about our impact

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The EMSC Innovation and Improvement Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award (U07MC37471) totaling $2.74M with 0 percent financed with nongovernmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. government. For more information, visit HRSA.gov.