QI Tools

Selected Tools with EMSC-Specific Examples

Essential Tools

Key Driver Diagram   Stakeholder Analysis and Mapping   Fishbone Diagram   Communications and Engagement Plan  

Key Driver Diagram

A driver diagram can be used to plan improvement project activities. It provides a way of systematically laying out aspects of an improvement project so they can be discussed and agreed on.

In this EMSC Example Driver Diagram our specific aim is to increase the amount of survey responders identifying the presence of a Pediatric Emergency Care Coordinator (PECC) by 15%. We list several key drivers and point to secondary drivers and interventions that could be used to reach the aim.

Stakeholder Analysis and Mapping

Stakeholder analysis and mapping is one of the first steps in any change project. It aims to identify everyone with a concern or interest who needs to be involved in the change. This could include clinicians, administrators, user groups and patients/families. The goal is to assess each person or groups level of interest in the change, ability to affect the change, and how much time and resources should be allocated to maintaining their involvement and commitment.

In the following example, we demonstrate how the Texas State Partnership Stakeholder Analysis identified key stakeholders and stratified them into the following categories based on their level of power to affect the change (high/low) and interest in the project (high/low).

This Key Stakeholder Interview Template can help define the chance project for key stakeholders and set up clear expectations such as the frequency of communication about the project with that specific stakeholder.

Fishbone Diagram

A Fishbone Diagram is a graphic tool used to explore and display the range of factors contributing to a certain effect. Common category groups include Materials, Methods, Equipment, Environment, and People.

Fishbone Diagram Template

Communications and Engagement Plan

Effective communication and engagement is an essential component in helping to implementing improvement. Developing a Communications and Engagement Plan will help you to manage your communication and engagement activities.