Improving Care Through Feedback

Strengthening Collaboration Between EDs and Pediatricians

Ongoing communication after a pediatric mental health crisis doesn’t just support better patient outcomes; it helps systems learn, adjust, and improve. PMHCAs can play a critical role by helping EDs and primary care teams establish a feedback loop that captures what happened after the visit, identifies what worked, and updates care strategies moving forward.

This approach encourages transparency, reduces repeat visits, and supports continuous improvement.



Suggested Process for Shared Outcome Review:

  1. Confirm follow-up care was completed (visits, referrals, summaries)
  2. Track Outcomes in a shared log (time to follow-up, return visits)
  3. Hold regular feedback meetings between EDs and pediatric teams
  4. Adjust care tools and pathways based on what you learn


How PMHCA Can Assist:

  • Provide templates for outcome tracking and feedback
  • Facilitate or join feedback meetings to offer an external perspective
  • Use trends to inform QI efforts
  • Support training or workflow updates based on findings
  • Help adjust care pathways based on data


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