Coordination of Office Hours and Peer Support

EDs, pediatrician offices, and mental healthcare providers each play crucial roles in supporting youth in crisis, but often lack opportunities to connect. PMHCA-led peer networks and office hours create intentional time for collaboration through informal, recurring virtual sessions. These gatherings offer space for case-based learning, system coordination, and direct access to PMHCA expertise.

Whether you call them Office Hours or Peer Forums, these sessions provide:

  • Case reviews and problem-solving for real encounters
  • Updates or walk-throughs of tools
  • Provide direct access to PMHCAs for questions and consults
  • Strengthen relationships across the mental health ecosystem

How to Set Up Peer Forums or Office Hours:

  • Identify key audiences such as EDs, pediatricians, behavioral health providers, and school health teams.
  • Send a clear invite by email with schedule, goals, and a Zoom link.
  • Set up a recurring session at a specific date and time. Monthly is the recommended frequency.
  • Create a recurring Zoom link and calendar invite.
  • Keep sessions short (30-45 mins) and consistent (monthly is ideal).
  • Collect suggested topics in advance via a simple form or shared doc.
  • Welcome and ground rules
  • Case review or shared challenge
  • Highlight of a new tool or resource
  • Q&A for ongoing support
  • Closing, key takeaways, and reminders

Tip: Emphasize that these are safe, non-evaluative spaces for discussion and learning. Regular hosts help maintain trust and consistency.

  • Send a thank you and recap email with any resources discussed
  • Use a simple survey every few months to gather feedback and improve sessions
  • Track engagement to identify champions and encourage peer leadership

PMHCA Checklist: Hosting Effective PMHCA Peer Forums or Office Hours

Use this checklist to plan and run effective PMHCA Peer Forums or Office Hours.

Download Checklist
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