Assessments

The FAMILY (Family Assessment of Medical Interventions & Liaisons with the Young) EMS Insturument allows for standardized collection of family and caregiver satisfaction with pediatric EMS care. It was derived via a modified Delhi method; Delphi participants included pediatric emergency physicians and EMS physicians, paramedics, and the family members of children who have required prehospital care, including children with special healthcare needs. Collecting these data can empower EMS agencies and pediatric emergency care coordinators to improve family satisfaction, and potentially the quality of care provided to children in the prehospital setting. 

The tool can be administered via a paper form, distributed via a survey link, or accessed via a QR code. Development of the tool was done with sponsorship from and EMS/HRSA Targeted Issues Grant. 

This tool is not designed to provide a score but is meant as an opportunity for reflection and quality improvement activities related to family-centered care within outpatient health care practices.

Institute for Healthcare Improvement (in collaboration with the National Institute for Children's Health Quality and the Institute for Patient- and Family-Centered Care).

This self-assessment tool allows organizations to understand the range and breadth of elements of patient- and family-centered care and to assess where they are against the leading edge of practice. Use this self-assessment tool to assess how your organization is performing in relation to specific components of patient- and family-centered care, or as a basis for conversations about patient-centeredness in the organization.

(free resource - login/registration to IHI required)