Communication Tools
(Last updated: August 26, 2021)
(Last updated: August 26, 2021)
If you have content to add to the Toolkit, please email the PPRP team.
“I Speak” is a set of tools offered by the U.S. Department of Homeland Security (DHS) Office for Civil Rights and Civil Liberties (CRCL). This guide assists literate individuals who are not proficient in English to identify a preferred language.
Updated 2021
These communication cards, originally created by the Minnesota EMSC Program, have been adapted by a few states. Each version is available here.
Health care communication is a skill that is critical to safe and effective medical practice; it can and must be taught. Communication skill influences patient disclosure, treatment adherence and outcome, adaptation to illness, and bereavement. This article provides a review of the evidence regarding clinical communication in the pediatric setting, covering the spectrum from outpatient primary care consultation to death notification, and provides practical suggestions to improve communication with patients and families, enabling more effective, efficient, and empathic pediatric health care.