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Behavioral (Communication) Skills

Behavioral (Communication) Skills

Behavioral skills are interpersonal behaviors that connect to successful performance. Examples include providing patient- and family-centered care, being culturally aware, and using principles of team-based care.

Last updated: January 6, 2026

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EMS Clinicians 14

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Mental Health 7

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Module or Course 2
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4 Results related to Video (click to remove) or Mental Health (click to remove)

Module or Course Video

Managing the Frightened Child

Annals of Emergency Medicine

6 pages (with accompanying videos)

Managing the Frightened Child

Medical encounters are often frightening for children and stressful for their families. This article describes and demonstrates a practical approach to rapidly establishing trust with children in the emergency department.

Open Resource

Video

Autism First Responder Training Video

26 minutes

Autism First Responder Training Video

Video project by the Autism Society of Central Texas (ASCT), Red Media Group, Chester Security, parents and people with autism to help train first responders about autism. This video is free to use for any first responder group who is interested in learning more about autism.

Open Resource

Video

Identification, Trauma-Informed Care, and How Human Trafficking Affects the Victim’s Health

3 videos; ~8 min each

Identification, Trauma-Informed Care, and How Human Trafficking Affects the Victim’s Health

HEAL Trafficking created this three-part training series for the International Organization for Migration, Finland on responding to human trafficking.

Open Resource

Video

Caring for Children with Autism

5 minutes

Caring for Children with Autism

From Pedi-Ed-Trics Emergency Medical Solutions, in this "Give Me Five" Lisa chats with an innovator in the world of EMS and caring for patients with autism. This simple solution will both improve patient care and deescalate stressful emergencies.

Open Resource

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Prehospital Pediatric Readiness Project

The Prehospital Pediatric Readiness Project (PPRP) is an initiative of the Health Resources and Services Administration’s (HRSA) Emergency Medical Services for Children (EMSC) Program with support from multidisciplinary organizations. PPRP empowers EMS and fire-rescue agencies to become "Pediatric Ready," or prepared to provide high-quality care for children in accordance with national recommendations.

The Prehospital Pediatric Readiness Project (NPRP) is supported by the EMSC Program through the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award (U07MC37471) totaling $2.5M with 0 percent financed with nongovernmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. government. For more information, visit HRSA.gov.

Behavioral (Communication) Skills

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4 Results related to Video (click to remove) or Mental Health (click to remove)

Managing the Frightened Child

Autism First Responder Training Video

Identification, Trauma-Informed Care, and How Human Trafficking Affects the Victim’s Health

Caring for Children with Autism